Shipping Policy

1. Order Processing Time

All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends, public holidays, or during promotional peak periods will be processed on the next working day. We conduct strict quality inspections for all skincare, body care, and personal hygiene products before packaging to ensure product integrity.

2. Shipping Time & Delivery Range

We support global shipping covering most countries and regions. Standard shipping takes 7–15 business days, and expedited shipping takes 3–7 business days. The actual delivery time depends on local logistics efficiency, customs clearance, and regional transportation conditions, excluding uncontrollable delays caused by force majeure factors.

3. Shipping Fees

Shipping fees are calculated based on the order weight, product volume, and delivery destination. We regularly launch free shipping activities for orders reaching a specified amount. The exact shipping cost will be automatically displayed on the checkout page before order payment.

4. Order Tracking

Once your order is shipped, we will send a shipping confirmation email with a unique tracking number and logistics query link. You can check the real-time transportation status of your personal care products online at any time.

5. Delivery Notes

Please fill in accurate and complete delivery address, contact information, and postal code. We are not responsible for delivery failures or losses caused by incorrect customer information. If the package is damaged, lost, or missing during transportation, please contact our customer service team within 48 hours after receiving the package, and we will verify and solve the problem for you as soon as possible.