FAQ
1. Product Related Questions
Q1: Are all products genuine and quality guaranteed? A: All our personal care products are 100% genuine, sourced from official brand channels and qualified manufacturers. Each batch of products has passed strict quality inspection, with complete quality certification, safe and reliable.
Q2: Are the products suitable for sensitive skin? A: Most of our personal care products are mild and skin-friendly, without irritating ingredients. We have special sensitive skin care series. You can check the product details page for ingredient descriptions and applicable skin types, or consult customer service for professional recommendations.
2. Order & Payment Questions
Q3: How to modify or cancel an order after payment? A: Before the order is shipped, you can contact customer service to apply for order modification (address, specification, quantity) or cancellation and full refund. After the order is shipped, it cannot be cancelled, and you can apply for return after receiving the goods.
Q4: Why was the payment deducted but the order not successful? A: This situation is usually caused by network delay or system synchronization failure. The deducted funds will be automatically returned to your original account within 1–3 working days. You can also contact customer service to manually verify and process the order.
3. Logistics & Delivery Questions
Q5: How long can I receive the goods after placing an order? A: Standard shipping takes 7–15 working days, expedited shipping takes 3–7 working days. The specific delivery time is affected by the destination and customs clearance efficiency.
Q6: The logistics information has not been updated for a long time, what should I do? A: During transportation and customs clearance, logistics information may be updated delayed. If there is no update for more than 5 working days, please contact our customer service, and we will track the package for you.
4. After-sales & Refund Questions
Q7: How long will the refund arrive in the account? A: After the refund application is approved, the funds will be returned to the original payment account within 3–7 working days. The specific arrival time depends on the processing speed of the payment institution.
Q8: Can I return opened products? A: For the sake of public health and product safety, opened and used personal hygiene products do not support returns. If the product has quality problems after opening, you can provide photos and videos for verification, and we will provide a refund or replacement service for you.