Return & Refund Policy
1. Return Eligibility
Customers can apply for returns or exchanges within 30 days after receiving the goods. Applicable scenarios include: product quality problems, damaged packaging, wrong or missing items, and products inconsistent with the description. For personal hygiene products, returns are only supported for unopened, unused, and intact packaging products to ensure public health and product safety.
2. Non-Returnable Situations
To ensure product hygiene and safety, the following situations do not support returns and refunds: products that have been opened, used, damaged artificially, expired by customers themselves; products damaged due to improper storage and use by customers; free gifts, promotional trial products; and returns applied for more than 30 days after delivery.
3. Return Process
First, contact our official customer service to submit a return application and describe the problem with product photos or videos as evidence. After our team reviews and approves the application, we will provide a return address and return instructions. Please send back the product with complete packaging, accessories, and invoices. We will inspect the returned goods within 3–5 business days after receiving the package.
4. Refund Rules
After the returned product passes inspection, we will process the refund within 3–7 working days. The refund will be returned to your original payment account. For returns caused by product quality problems or our shipping errors, we will bear the return shipping fee. For personal reason returns, customers need to bear the round-trip shipping fees. Partial refunds are supported for individual defective products in the order.
5. Exchange Service
If you need to exchange products due to wrong specifications, models, or styles, you can apply for an exchange within the valid period. The exchange process is consistent with the return process, and we will arrange the re-delivery of new products after confirming the returned goods are intact.